All Twin Oaks products are guaranteed against manufacturing defects for two full years from the date of purchase.
This includes the white oak spreader bars and the oak chair frames on all Twin Oaks Hammocks and Chairs which are guaranteed against breakage, under normal use, for two (2) full years from the date of purchase.
This is the best warranty package in the Hammocks industry. Period!
If you are not completely satisfied with your Twin Oaks product, you may return the unused product within 30 days for a full refund. Please call 800-324-6938 or email for instructions on packing and shipping our products safely.
Customer is responsible for shipping charges for returns.
As a courtesy to our customers, Twin Oaks offers repair service at reasonable prices for Twin Oaks Hammocks and hanging chairs.
Most rope hammock repairs can be completed in 3-4 weeks at a cost of $35 or less. Not all wear or damage is reparable. Completing repairs may take longer between April and September. Repair prices do not include return shipping.
Please note that we are experiencing supply chain and restocking disruptions/shortages due to long-term and continuing COVID-19 quarantines. As a result we are currently offering only re-roping repairs for Hanging Chairs. Re-roping costs $35 (plus shipping) and can usually be completed within 3-4 weeks. There is a $10 surcharge for re-roping using any alternative to the standard Flax rope color, and not all rope colors are available at this time.
Once we are able to resume repairs which include re-finishing the frames of Hanging Chairs, that option will once again be found here on our website and from information requested from Twin Oaks Hammocks Customer Service. Our regrets for this inconvenience.
Not all wear or damage is reparable. If we determine that your hammock or chair is beyond repair, we can offer a $25 discount towards the purchase of any similarly priced Twin Oaks item.
Before you send an item for repair, call us at 800-324-6938 for more information about pricing and some handy tips about packaging and shipping.