All Twin Oaks products are guaranteed against manufacturing defects for two full years from the date of purchase.
This includes the white oak spreader bars and the oak chair frames on all Twin Oaks Hammocks and Chairs which are guaranteed against breakage, under normal use, for two (2) full years from the date of purchase.
This is the best warranty package in the Hammocks industry. Period!
If you are not completely satisfied with your Twin Oaks product, you may return the unused product within 30 days for a full refund. Please call (800) 688-8946 or email for instructions on packing and shipping our products safely.
Customer is responsible for shipping charges for returns.
As a courtesy to our customers, Twin Oaks offers repair service at reasonable prices for Twin Oaks Hammocks and hanging chairs.
Most rope hammock repairs can be completed in 3-4 weeks at a cost of $35 or less. Not all wear or damage is reparable. Completing repairs may take longer between April and September. Repair prices do not include return shipping.
Chair repairs that require only re-roping cost $35 and can usually be done within 3-4 weeks. Chairs that require re-finishing the White Oak frame (plus re-roping) take much longer. Depending on the time of year, it may take several months to finish. Not all damage to the wooden frame is reparable. Repaired frames will be stained in dark walnut color and given two coats of marine spar varnish for a cost of $75. Repair prices do not include return shipping. There is a $10 surcharge for re-roping with any rope, such as envirope or rainbow, other than the standard flax color.
Not all wear or damage is reparable. If we determine that your hammock or chair is beyond repair, we can offer a $25 discount towards the purchase of any similarly priced Twin Oaks item.
Before you send an item for repair, call us at 800-324-6938 for more information about pricing and some handy tips about packaging and shipping.