Warranty & Returns

Warranty & Returns


All products manufactured by Twin Oaks Hammocks are guaranteed to be free of defects in materials and workmanship for up to one year from the date of purchase. Normal wear and tear, including prolonged exposure to rain, snow and heavy humidity, is not covered by our warranty, nor is rot, mold, animal damage, mildew or damage from improper storage, maintenance or installation. An original sales receipt must accompany any warranty claim request.


If you are not completely satisfied with your Twin Oaks Hammocks product, you may return the unused product within 30 days for a full refund. Please call 800-324-6938 or email twinoaks.hammocks@gmail.com for instructions on packing and shipping our products safely (returning the item(s) in the original packaging is ideal). When the returned product is received, it will be inspected and when found to be in new, re-sellable condition, we will issue a full refund.

Customer is responsible for shipping charges for returns.